As a franchisor, we have 93 non-union locations across the country. One of our stores organized at the end of 2015, and not having any experience in labour relations we retained Steve to assist in the process of negotiating the first collective agreement. Steve was instrumental in assisting us in navigating through a long and complex process. His passion for collective bargaining, presence as a subject matter expert and calm demeanor gave us complete confidence that we could achieve our objectives through the collective bargaining process. We couldn’t have been happier with the result that was achieved, as we continue to run 100% of our locations as a non-union Employer. We could not have done this without his strategic approach and judgement throughout the process. The decision to retain counsel on these important matters is of paramount importance. Any employer would be well served by engaging Steve as a subject-matter expert.